Download the Performance Model for Intelligent Self-Service.
To help organizations assess their IVRs, SmartAction has developed a detailed Performance Model.
This document will help you assess the self-service experience your company is providing to customers, specifically detailing:
25 key capabilities of voice self-service
How to measure your IVR's performance
Opportunities for an enhanced call center
Customer service professionals, call center managers, and IT professionals should use this descriptive assessment to evaluate their own companies’ voice self-service offering and identify areas for improvement in the voice channel.
