Practical Use Cases of Intelligent Self-Service and the Impact it Can Have on Call Center Operations.
Date: November 16, 2017
Time: 11:00AM PT
Duration: 30 Minutes plus additional time for Q&A
In this webinar we will delve into some common but overlooked areas where automation has a palpable impact on customer and agent experience. From simple order status and updates, to complex 3-factor authentication an intelligent self-service solution can bring operational savings to your business.
- A realistic assessment of what can & can't be automated
- Use cases taken from taken from live applications
- Where to start for the biggest impact
- The positive impact on customers and agent