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2024 CX Forecast: 4 Crucial Building Blocks in Next-Gen Call Centers

Gain exclusive insights and 2024 predictions from SmartAction conversational AI pioneers 

Improve customer experience and get ahead of competition by preparing your organization for technological advances and predictions in contact center AI for 2024

Download the eBook

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In this ebook, you'll discover:

  • 4 building blocks to consider for 2024 that will be the focus of next-gen call centers
  • The future of handling complex inquiries with AI -- what features will be crucial and what industries will be impacted most 
  • What aspects of AI will become even more important in 2024 and how they will evolve in the future
  • Non-technically focused changes in implementation and execution that next-gen companies will incorporate to remain competitive and retain the human touch

Looking for more? Learn more about AI in the contact center:


ChatGPT + Conversational AI: The Perfect Match for Customer Happiness

Uncover the secrets of integrating these two technologies to streamline customer channels and deliver satisfaction at every touchpoint.


ChatGPT + Conversational AI, The Sequel: Designing Winning Self-Service

Following our first webinar in our series on ChatGPT, we're delving even deeper into the exciting world of Conversational AI in the voice channel to revolutionize your customer support.


Human-Centered Design Is the Heart of Intelligent Virtual Agents

At the heart of intelligent virtual agents is a focus on the customers using your customer service to enrich their lives. Learn how the human is center of quality conversational AI. 

Trusted by Leading Brands

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The SmartAction Difference

There's a reason why more than 100 customer-obsessed brands rely on SmartAction. Our team of conversational AI experts take care of the design, implementation, and maintenance of virtual agents for seamless self-service.

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