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The AI-Powered
Virtual Agent

Actionable Strategies for Contact Center Leaders

Frost & Sullivan senior analysts share how leading businesses are making the transformation from live agents to AI-powered virtual agents one conversation at a time.

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Download the
Analyst Report

Automate More in Your Contact Center Without Sacrificing An Ounce of CX

 
Overcome-IVR-Limitations

How to overcome IVR limitations to automate more

Voice-Chat-Automation

How to ease into voice and chat automation with minimal risk

Better-CX-Virtual-Agents

How and where virtual agents offer better CX than live agents

AI-Powered-Agents-in-Action

Examples of AI-powered virtual agents in action, including call types, completion rates, and ROI

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About SmartAction

 
About-SmartAction-AI-Development-1

Two decades of proprietary conversational AI development for contact centers, automating hundreds of call types and chats for dozens of Fortune 500 companies

About-SmartAction-Automation-as-a-Service-1

Automation-as-a-Service allows businesses to outsource all of their voice and chat automation needs with a nominal one-time setup fee and per-minute usage

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Dedicated team of CX experts lives-and-breathes perpetual improvement for the most human-centric AI experience possible

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Cloud-based solution integrates with every IVR and contact center platform – it’s that simple