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Free AI-Readiness Assessment

This AI-Readiness Assessment guides you through the process of identifying the conversations handled by live agents that can easily be automated by cloud-based virtual agents--without sacrificing an ounce of CX.

  • Discover the call/chat types perfect for automation
  • Discover expected completion rates
  • Discover expected call volume deflection
  • Discover reduction in live agent handle time
  • Calculate projected ROI

Schedule Your Assessment

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DSW
Royal-Caribbean
Hyundai
MGM-Resorts
Office-Depot

Our Clients & Capabilities

SmartAction’s AI-powered virtual agents automate hundreds of call types & chats including:

  • Roadside assistance for AAA clubs
  • Billing and rewards for Royal Caribbean
  • Appointment scheduling for Hyundai
  • Returns for Office Depot
  • Orders for a global pizza chain
  • Caller authentication for J&B Medical
  • Order management for TechStyle
  • Rental confirmations for a global rental truck company
  • Natural language front door call routing for MGM Resorts
  • Troubleshooting for Vizio
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Why SmartAction

What started as an AI research company in 2002, SmartAction is now the #1 AI-powered virtual assistant solution for contact centers. SmartAction’s cloud-based service combines its proprietary AI with a team of CX experts who guide you through the transformation to AI automation then live-and-breathe a process of perpetual improvement, so you can outsource your voice and chat automation needs one conversation at a time without sacrificing an ounce of CX.

“SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”

Cristy Mestre Quintero

Director of Operations, Trade Support & Services, Royal Caribbean