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Free AI-Readiness Assessment

This AI-Readiness Assessment guides you through the process of identifying the conversations handled by live agents that can easily be automated by cloud-based virtual agents--without sacrificing an ounce of CX.

  • Discover the call/chat types perfect for automation
  • Discover expected completion rates
  • Discover expected call volume deflection
  • Discover reduction in live agent handle time
  • Calculate projected ROI

Schedule Your Assessment

AAA-1
DSW
Royal-Caribbean
Hyundai
MGM-Resorts
Office-Depot

What's Possible Today

AI-powered virtual agents automate hundreds of different call types & chats, including:

  • Natural language greeting and intent capture for the largest Vegas hospitality chain, replacing touchtone to route callers to one of 80 departments
  • Roadside assistance for AAA
  • Scheduling appointments for Hyundai
  • Reservations for the 2nd largest hotel chain
  • Returns for Office Depot
  • Food orders for the largest global pizza chain
  • Order & account management for DSW
  • Member services for TechStyle Fashion Group
  • Product registration & warranty for Electrolux
  • Billing and rewards management for Royal Caribbean Cruises
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Why Trust SmartAction?

What started as an AI research company, SmartAction is now the #1 AI-powered virtual agent solution for contact centers and operates conversational AI for more than 100 brands.

  • Gartner Cool Vendor
  • “Leader in AI Self-service” by Frost & Sullivan
  • Top-rated Virtual Customer Assistant on Gartner Peer Insights as ranked by customer reviews

“SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”

Cristy Mestre Quintero

Director of Operations, Trade Support & Services, Royal Caribbean