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Free AI-Readiness Assessment

This AI-Readiness Assessment guides you through the process of identifying the conversations handled by live agents that can easily be automated by cloud-based virtual agents--without sacrificing an ounce of CX.

  • Discover the call/chat types perfect for automation
  • Discover expected completion rates
  • Discover expected call volume deflection
  • Discover reduction in live agent handle time
  • Calculate projected ROI

Schedule Your Assessment


Our Clients & Capabilities

SmartAction’s AI-powered virtual agents automate hundreds of call types & chats including:

  • Roadside assistance for AAA clubs
  • Billing and rewards for Royal Caribbean
  • Appointment scheduling for Hyundai
  • Returns for Office Depot
  • Orders for a global pizza chain
  • Caller authentication for J&B Medical
  • Order management for TechStyle
  • Rental confirmations for a global rental truck company
  • Natural language front door call routing for MGM Resorts
  • Troubleshooting for Vizio

Why Trust SmartAction

SmartAction is the leader in AI-powered virtual agent automation for voice and chat.

  • Only AI-powered self-service solution provider to be named Gartner Cool Vendor
  • Only company recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service"
  • Most reviewed & highest rated Virtual Customer Assistant on Gartner Peer Insights, among a handful of leaders like IBM Watson & IPsoft

“SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”

Cristy Mestre Quintero

Director of Operations, Trade Support & Services, Royal Caribbean