Whitepaper: How to Excel at Chat Support

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Eight Questions Every Organization Must Answer to Succeed in Chat Support.

With the growing demand for digital channels in customer support, more and more organizations are exploring new technology like AI and chatbots for self-service. But in order to deliver great support technologies for chat and other message-based channels, there are several building blocks that need to be in place. 

This white paper will lay out the eight areas in which to focus your efforts so that people, process, and technology provide the value you need. 

This guide will help you

  • Understand the building blocks to successful chat support.
  • Create strong digital engagements for self-service.
  • Plan and build a chat strategy for now that sets you up for future growth.