#1 Rated AI-Powered Virtual Agent for Contact Centers
Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
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Which Call Types Are Perfect for AI Automation?
The AI-Readiness Assessment tool analyzes which conversations handled by live agents should be automated with cloud-based virtual agents. Select a call type, customize its attributes, and find out if it's a perfect candidate for automation!
Call Type
Annual call volume for this call type?*
Average Handle Time (AHT)?*
How do your agents handle this call type?*
What percentage of the AHT would agents consider “routine?”*
- 0%
- 25%
- 50%
- 75%
- 100%
How much judgment is required from the agent to complete the call?*
- No
Judgment - Some
Judgment - Complex Critical
Thinking & Judgment
Does it require selling/persuasion or empathy?*
YesNo
Contact Us to Discover:
- Expected Completion Rates
- Expected Call Volume Deflection
- Expected Per-Min. Usage Rates
- Free Call Study & ROI Report
What's Possible Today
AI-powered virtual agents automate hundreds of different call types & chats, including:
- Natural language greeting and intent capture for the largest Vegas hospitality chain, replacing touchtone to route callers to one of 80 departments
- Roadside assistance for AAA
- Scheduling appointments for Hyundai
- Reservations for the 2nd largest hotel chain
- Returns for Office Depot
- Food orders for the largest global pizza chain
- Order & account management for DSW
- Member services for TechStyle Fashion Group
- Product registration & warranty for Electrolux
- Billing and rewards management for Royal Caribbean Cruises
Why Trust SmartAction?
What started as an AI research company, SmartAction is now the #1 AI-powered virtual agent solution for contact centers and operates conversational AI for more than 100 brands.
- Gartner Cool Vendor
- “Leader in AI Self-service” by Frost & Sullivan
- Top-rated Virtual Customer Assistant on Gartner Peer Insights as ranked by customer reviews
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“SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”
Cristy Mestre Quintero
Director of Operations, Trade Support & Services, Royal Caribbean
See All Customer Stories
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“Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service to tend to these customers with greater accuracy and no loss in satisfaction!”
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“For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction’s fee structure is very fair and provides great value.”
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“SmartAction has been very easy to work with and very responsive. They were also effective at ramping up from [automating] hundreds of transactions to tens of thousands.”
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“SmartAction is a great company to work with. I would recommend them to any company looking to have a partner for self-service deflection (voice and chat).”
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“We have had a premium experience with SmartAction in all facets of our implementation and use of their call center automation products. Our integration of their software has decreased our operational costs significantly.”
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“The SmartAction solution has worked very well for our company. We are able to automate a third of our calls into customer care at a fraction of the cost of live agents.”