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#1 Rated AI-Powered Virtual Agent for Contact Centers

Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.

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Which Call Types Are Perfect for AI Automation?

The AI-Readiness Assessment tool analyzes which conversations handled by live agents should be automated with cloud-based virtual agents. Select a call type, customize its attributes, and find out if it's a perfect candidate for automation!

Call Type

Annual call volume for this call type?*

Average Handle Time (AHT)?*

How do your agents handle this call type?*

What percentage of the AHT would agents consider “routine?”*

  • 0%
  • 25%
  • 50%
  • 75%
  • 100%

How much judgment is required from the agent to complete the call?*

  • No
  • Some
  • Complex Critical
    Thinking & Judgment

Does it require selling/persuasion or empathy?*


Contact Us to Discover:

  • Expected Completion Rates
  • Expected Call Volume Deflection
  • Expected Per-Min. Usage Rates
  • Free Call Study & ROI Report

What's Possible Today

AI-powered virtual agents automate hundreds of different call types & chats, including:

  • Natural language greeting and intent capture for the largest Vegas hospitality chain, replacing touchtone to route callers to one of 80 departments
  • Roadside assistance for AAA
  • Scheduling appointments for Hyundai
  • Reservations for the 2nd largest hotel chain
  • Returns for Office Depot
  • Food orders for the largest global pizza chain
  • Order & account management for DSW
  • Member services for TechStyle Fashion Group
  • Product registration & warranty for Electrolux    
  • Billing and rewards management for Royal Caribbean Cruises

Why Trust SmartAction?

What started as an AI research company, SmartAction is now the #1 AI-powered virtual agent solution for contact centers and operates conversational AI for more than 100 brands.

  • Gartner Cool Vendor
  • “Leader in AI Self-service” by Frost & Sullivan
  • Top-rated Virtual Customer Assistant on Gartner Peer Insights as ranked by customer reviews
  • “SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”

    Cristy Mestre Quintero

    Director of Operations, Trade Support & Services, Royal Caribbean
  • “Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service to tend to these customers with greater accuracy and no loss in satisfaction!”

    Paul Flemr

    Director of Operations, GroupO
  • “For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction’s fee structure is very fair and provides great value.”

    Kris Wong

    AVP Admin Services, Legal & General
  • “SmartAction has been very easy to work with and very responsive. They were also effective at ramping up from [automating] hundreds of transactions to tens of thousands.”


    Product Development & Integration
  • “SmartAction is a great company to work with. I would recommend them to any company looking to have a partner for self-service deflection (voice and chat).”

    Aarde Cosseboom

    Director of Global Member Support, TechStyle Fashion Group
  • “We have had a premium experience with SmartAction in all facets of our implementation and use of their call center automation products. Our integration of their software has decreased our operational costs significantly.”

    Kris Wong

    AVP Admin Services, Legal & General
  • “The SmartAction solution has worked very well for our company. We are able to automate a third of our calls into customer care at a fraction of the cost of live agents.”


    Retail Industry