Most contact centers have an over-reliance on live agents for even the most repetitive and rudimentary calls and chats. With cloud-based virtual agents, you can automate conversations your live agents are handling today without sacrificing an ounce of CX.
Request a demo and hear call samples from your industry!
The AI-Readiness Assessment tool analyzes which conversations handled by live agents should be automated with cloud-based virtual agents. Select a call type, customize its attributes, and find out if it's a perfect candidate for automation!
AI-powered virtual agents automate hundreds of different call types & chats, including:
What started as an AI research company in 2002, SmartAction is now the #1 AI-powered virtual agent solution for contact centers. While having been named "Gartner Cool Vendor" and recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service," SmartAction is the top-rated Virtual Customer Assistant solution on Gartner Peer Insights as ranked by customer reviews.