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Definitive Guide To Call Center Performance


Download the Performance Model for Intelligent Self-Service. 

To help organizations assess their IVRs, SmartAction has developed a detailed Performance Model.

This document will help you assess the self-service experience your company is providing to customers, specifically detailing: 

  • 25 key capabilities of voice self-service
  • How to measure your IVR's performance
  • Opportunities for an enhanced call center

Customer service professionals, call center managers, and IT professionals should use this descriptive assessment to evaluate their own companies’ voice self-service offering and identify areas for improvement in the voice channel.