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Improving Agent Retention in the Call Center

How to keep live agents happy through support and empowerment

Download our latest eBook to discover the top reasons live agents quit call center jobs and the top four solutions for keeping live agents happy and empowered.

Download the eBook

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In this ebook, you'll discover:

  • The biggest reasons live agents quit
  • Common mistakes businesses make when trying to prevent live agents from quitting
  • The right metrics to track for live agent success
  • How to invest in employees and alleviate their most common stresses

Looking for more? Learn more about agent retention!

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The SmartAction Difference

There's a reason why more than 100 customer-obsessed brands rely on SmartAction. Our team of conversational AI experts take care of the design, implementation, and maintenance of virtual agents for seamless self-service.

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