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EBOOK

Improving Agent Retention in the Call Center

How to keep live agents happy through support and empowerment

Download our latest eBook to discover the top reasons live agents quit call center jobs and the top four solutions for keeping live agents happy and empowered.

Download the eBook
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In this ebook, you'll discover:

  • The biggest reasons live agents quit
  • Common mistakes businesses make when trying to prevent live agents from quitting
  • The right metrics to track for live agent success
  • How to invest in employees and alleviate their most common stresses

Looking for more? Learn more about agent retention!

webinar conversational ai 2023

Webinar

Conversational AI: Game Changers for 2023

Get industry-leading insight on 2023 conversational AI game changers when it comes to customer interactions.

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Blog

Conversational AI: Watch These Trends in 2023

Analysts expect CAI adoption to expand more than 22% in 2023 alone. Discover the key drivers of this explosive growth.

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Webinar

Why Do Your Contact Center Agents Keep Quitting?

Discover the key reasons for employee burnout and the solutions for an empowering work environment.

Trusted by Leading Brands

TechStyle
AAA
DSW
Choice Hotels
Electrolux

The SmartAction Difference

There's a reason why more than 100 customer-obsessed brands rely on SmartAction. Our team of conversational AI experts take care of the design, implementation, and maintenance of virtual agents for seamless self-service.

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Learn how we create a tailored customer experience for your business.