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The Ultimate Guide to AI Self-Service Without Compromise

With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.


the eBook!

This eBook Includes:

How to find the perfect fit icon

Key thresholds for identifying change across voice and chat

How to design lanes icon

15 real-world examples of AI-powered virtual agents outperforming live agents

Real-world examples icon

The importance of guardrails, business rules, and “swim lanes” for the virtual agent

Which CX functions are required icon

CX functions required to wield the conversational AI toolkit


Why Trust SmartAction?


What started as an AI research company, SmartAction is now the #1 AI-powered virtual agent solution for contact centers and operates conversational AI for more than 100 brands.

  • Top-rated Virtual Customer Assistant on Gartner Peer Insights as ranked by customer reviews (4.8/5)
  • Gartner Cool Vendor
  • “The Leader in AI-enhanced Self-service” by Frost & Sullivan

Our Mission


We make it painless for brands to deliver frictionless experiences with conversational AI.