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The Ultimate Guide to AI Self-Service Without Compromise

With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.


the eBook!

This eBook Includes:

How to find the perfect fit icon

Key thresholds for identifying change across voice and chat

How to design lanes icon

15 real-world examples of AI-powered virtual agents outperforming live agents

Real-world examples icon

The importance of guardrails, business rules, and “swim lanes” for the virtual agent

Which CX functions are required icon

CX functions required to wield the conversational AI toolkit


The SmartAction Difference


There’s a reason why more than 100 customer-obsessed brands rely on SmartAction. Our team of conversational AI experts take care of the design, implementation, and maintenance of virtual agents for seamless self-service.

Our Mission


We make it painless for brands to deliver frictionless experiences with conversational AI.