The Nine Best Practices That Are Essential To Your Self-Service Strategy

Customers contact your company in the channel that they perceive will require the least amount of effort from them to get their task completed. But as chatbots and mobile apps shifted to the forefront of the news cycle, companies tended to forget that 80% of consumers still turn to the phone to accomplish their goals. While voice may not be trendy, it could be the key to a successful self-service strategy.

This guide lays out the easiest and best ways to enhance your customers’ experiences with your brand, including:

  • Handoff between self-service and live agent.
  • Voice User Interface design concepts.
  • Specific techniques for improving the technology you already have.