Frontier Airlines: A Year Without Phones — Could AI Have Saved the Day?
In fall 2022, Frontier Airlines cut phone customer support entirely. What could possibly go wrong?
Download our e-book to discover what happened when Frontier Airlines made the bold decision to eliminate all voice customer service, and how a move to AI in the voice channel could have been the answer to accelerate their customer experience instead.
Download the eBook
In this ebook, you'll discover:
The details of Frontier Airlines' decision to axe the voice customer service channel
The unintended consequences of their decision, from NPS scores to customer experience and more
How conversational AI could have been used instead to preserve cost-effectiveness while simultaneously enhancing customer experience
How to get started leveraging conversational AI in your contact center to increase efficiency, improve customer happiness, and better utilize contact center team members
Looking for more? Learn more about AI in the contact center:
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Human-Centered Design Is the Heart of Intelligent Virtual Agents
At the heart of intelligent virtual agents is a focus on the customers using your customer service to enrich their lives. Learn how the human is center of quality conversational AI.
Customer service has evolved tremendously. Learn the current state of customer self-service to better serve your customers in today's fast-paced world.
There's a reason why more than 100 customer-obsessed brands rely on SmartAction. Our team of conversational AI experts take care of the design, implementation, and maintenance of virtual agents for seamless self-service.
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