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Online AI-Readiness Assessment

The 5-min AI-Readiness Assessment guides you through the process of identifying the conversations handled by live agents that can easily be automated by cloud-based virtual agents--without sacrificing an ounce of CX.

What are the top call drivers
handled by live agents in your contact center?



Clients & Capabilities

SmartAction’s AI-powered virtual agents automate hundreds of call types & chats including:

  • Roadside assistance for AAA clubs
  • Billing and rewards for Royal Caribbean
  • Appointment scheduling for Hyundai
  • Returns for Office Depot
  • Orders for the largest global pizza chain
  • Caller authentication for J&B Medical
  • Order management for TechStyle
  • Rental confirmations for a global rental truck company
  • Natural language front door call routing for MGM Resorts
  • Troubleshooting for Vizio

Why SmartAction

What started as an AI research company in 2002, SmartAction is now the #1 AI-powered virtual agent solution for contact centers. While having been named “Gartner Cool Vendor” and recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service," SmartAction is the top-rated and 2nd most reviewed Virtual Customer Assistant solution on Gartner Peer Insights.

“SmartAction helped improve efficiency and enhance the customer experience. They have delivered on every promise and set a new standard for how we interact with vendors.”

Cristy Mestre Quintero

Director of Operations, Trade Support & Services, Royal Caribbean