Intelligent Virtual Agent Automation Sample
Healthcare Industry
Listen to our AI virtual agent seamlessly handle common patient interactions over the phone, including:
- Authenticating caller identity
- Scheduling new doctor appointments
- Obtaining lab results
- Checking authorization statuses
- Checking claim statuses
Related Use Case Demos
Appointment Scheduling
Watch our virtual agent authenticate caller identity, help them schedule a new doctor appointment, and update their mailing address.
Outbound Collections
Watch our virtual agent handle outbound collection tasks, including account verification and payment negotiation and arrangements.
Reordering Medical Supplies
Watch our virtual agent authenticate caller identity and help them reorder medical supplies.
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"SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. SmartAction has been a true collaborator as we continue to evolve our business."
CEO
J&B Medical
"We’ve grown to more than 1.3 million customers, but haven’t added headcount to our contact center since deploying SmartAction."
