Why an Omnichannel Contact Center is Critical For a Successful Customer Experience



March 28th, 2018  | 11:00 AM PT

With trends in technology that are shaping customer expectations, businesses are being forced to evolve the way they're communicating with customers. The idea of 'omnichannel' has been around for a while, it's no longer an option - it's a necessity. 

Attend this webinar to learn:

  • The key components of an omnichannel contact center
  • Creating a digital engagement strategy to meet customer needs
  • The importance of accessing and utilizing data
  • The realistic impact of Artificial Intelligence on omnichannel