Intelligent Virtual Agents in Customer Care:          The End of the Beginning

Join SmartAction Along With Special Guest Speaker: Sheila McGee-Smith

High Res Sheila Navy (002) Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets.

In this webinar, Sheila will explore the growing use of IVAs and the increasing role AI is playing in their training, deployment and fine-tuning.

Learn More about the speaker

Webinar Details: 

April 26th, 2018 @ 11AM PT

The last few years have been a period of discovery when it comes to intelligent virtual agents (IVAs). There were some failed implementations, but the successes have helped us understand how the technology can benefit customers, brands and agents. With artificial intelligence (AI) more widely understood and valuable lessons learned, we now can start to move onward and upward with IVAs as an important ingredient in creating a vibrant, modern, customer experience. 

This webinar will guide you by:

  • Examining the true potential of IVAs
  • Teaching you how to navigate the limitations of IVAs
  • Providing steps to evaluate what’s right for your business